Customer reviews of Riverview Cars Ltd

By claire G on 21 February 2021 | Purchase not verified

2012 Peugeot 3008 automatic), bought 8 months ago. Broke down in 1st month (Gearbox error – Needs repair). Broke down further 5 times in 8 months with same error. Assured the fault was fully understood and fixed, then failed whilst in motion turning right at a busy junction 1 hour after it was returned for the 4th time. Citizens advice was car failed Consumer rights act 2015 criteria for 1. quality, 2. not free from faults and 3. Didn't last a reasonable time. Attempts to exchange the car at a reasonable cost for one of similar or lesser value failed so had to accept trade-in value (lost 40%+ ), Out of pocket and without a car but at least no one got hurt. Car is on sale and states 1 previous owner. I think I was the 3rd?! Key learning- know your rights as per Consumer rights act 2015. Should have returned on the 1st failure (within 30 days) with a full refund, or after the 2nd failure within 6 months again with a refund. I failed to do either so lesson learnt!!

Reply from Riverview Cars Ltd on 06/03/21

We are very dissapointed by this review, the car came to us during the 8 months of ownership and 5000 miles covered with 3 faults, the first was due to a faulty abs sensor and was repaired free of charge under warranty, the car did not break down. The second occasion afer 6 months was a faulty battery which once again was replaced free of charge, once again the car did not break down. The third occasion after 8 months was due to dirt on a sensor which once again was repaired free of charge. On this occasion we came to yoru place of work outside of business hous to assist. We provide 12 months warranty to give peace of mind and ensure repairs are carried out at no cost to the customer. You asked to part exchange the car after 8 months and requested the same amount as when the car was purchsed which takes no account for the usage you had and the time the vehicle was owned. We feel we have tried our best to help and provide a professional service.

By Mark D on 01 December 2020 | Purchase not verified

Bought a Peugeot 5008 from these guys and the experience was nothing short of first class. Nothing was too much trouble, great communication and they shipped the car from South Shields to Wales within days. Vehicle was exactly as described and I can’t speak highly enough of their service. If your thinking of buying a used car from them don’t let distance put you off. Thanks again both, I tip my hat to you, first class service👏👏

By Stephen B on 19 October 2020 | Purchase not verified

I traveled down from Scotland and was well looked after ‘ the car I bought was everything that they said on the advert ‘ very helpful and friendly service and would definitely recommend this garage , love my new car ‘ very clean and well looked after ‘ thank you once again 👍

By Christine S on 28 September 2020 | Purchase not verified

Can't recommend this garage enough. Excellent, friendly service to a very high standard. I will return to this garage but not for a while, as I love the Quashqai I have just bought. I collected my car today in immaculate condition. Brilliant service from very professional, friendly staff. I wouldn't hesitate in highly recommending this garage. Efficient service throughout and lots of immaculate cars to choose from. Thank you very much indeed .

By Hugh R on 10 September 2020 | Purchase not verified

A great car buying experience Took a chance on buying a used car without seeing it or test driving it! I was reassured by the staff on warranty cover and condition of the car and it has been a very pleasant experience Car exactly as described and has been well looked after. Delivered promptly and safely by trailer. I will always check Riverview when I’m looking for a quality used car.

By Keir H on 03 September 2020 | Purchase not verified

Riverview cars are great people and super helpful always pick up the phone. I bought a 2014 insignia from them and had it delivered to southampton! I did have a small problem with the car which the sorted out for me! very professional. I wanna say thanks to frank the guy who delivered the car to me also, keeping the car un damaged and approachable guy would recommend to anyone buying a car to give them a call! 😁

By Angela B on 01 September 2020 | Purchase not verified

1st class all round service would certainly recommend 100% 2nd car puchased from this garage and will not be the last.

By Alan J on 18 July 2020 | Purchase not verified

Great car dealer. No hard sell. Knowledgeable. Fair price. Really quick. 12 months warranty. Great service. Would recommend.

By Geoff M on 11 July 2020 | Purchase not verified

Superb service all round.Went to see the Insignia,no high pressure sales pitch.agreed trade in and bought the car the same day. Kirsty and Eric could not have been more helpful.I WILL return as and when I look to change my vehicle

By Emma C on 11 June 2020 | Purchase not verified

Second car bought from Riverside, and no concerns to write about, from start to finish both purchases have been easy and hassle free. Most recent car bought was this week and the customer service has been second to none, don't get any crappy sales patter or false promises and able to look around at your own leisure. Nice friendly atmosphere and top end cars. 5* Service.