Customer reviews of Riverview Cars Ltd

By Paul E on 31 January 2020 | Purchase not verified

Really helpful staff and excellent service. Straightforward purchase and even picked me up from the metro station. Really pleased with the car I bought- wonderful condition. Thanks.

By Lorna F on 22 January 2020 | Purchase not verified

Excellent garage would highly recommend the lady in charge was very helpful it was great to buy a car with no hassle and drive away the same day wouldn't hesitate to go back.

Reply from Riverview Cars Ltd on 22/01/20

We are pleased you had a good experience and will be thrilled to see you again.

By Linda F on 07 November 2019 | Purchase not verified

V2. They told us on buying the car(s) we had a PLATINUM warranty. When the warranty company rang and asked if we wanted to buy again for another year I advised my car was back in original place bought from and they told me I/we had GOLD not PLATINUM warranty. I asked Kirsty re this and she told me that both GOLD & PLATINUM warranties were exactly the same!!!!! Really...All in all I eventually got my car back at the end of October. Was told it was ECU??? Had been compromised by leaking hydraulics. OK. Then stood it was going to have semi automatic clutch fitted and sent to an electrics place in Sunderland they always used as so reliable. It ended up in an electrical garage in Pelaw. OK. They fitted 2nd hand ECU then next day found the leak after having it for over 2 weeks I think. Had to have a dealer part sent for which allegedly cost another £200 or so. Bill standing at around £900 or so. And all through this, my partner was getting the phone calls with updates, NOT myself, THE OWNER

Reply from Riverview Cars Ltd on 07/11/19

Thank you for the review Linda, you cake back to us for help after owning the car for 13 months . You had been quoted nearly £2000 to repair the car. We repaired for less than half of this. During the conversations we had, you admitted the car had been loosing fluid for a couple of months but your local garage could not find a leak, the same leak the auto electritian had found after replacing the faulty part. You accepted that had your garage found the leak there would of been no need for the subiquent repairs. We are extremely disappointed we have not assisted in a way that you find acceptable. Regarding the updates you mention, we called your husband with updates as you asked us to due to the fact you were at work and cannot take calls whilst we are open. We are pleased your back on the road, Regards

By Ken P on 02 November 2019 | Purchase not verified

Bought a car from River view Cars last week and found them a pleasure to deal with. Very helpful, great communication got a good car as well Thank you.

Reply from Riverview Cars Ltd on 02/11/19

We also found you a pleasure to deal with Ken, Thank you

By Fred C on 10 October 2019 | Purchase not verified

I bought a Citroen from Riverview, and several months later it developed a suspension fault. Riverview immediately booked the car in for repair, and when the day arrived it was fixed in double-quick time. No fuss, no hassle, full marks to Riverview.

Reply from Riverview Cars Ltd on 11/10/19

You are always here if you need anything else Fred

By Malcolm C on 08 October 2019 | Purchase not verified

Have, today, purchased my new car and am impressed with the knowledge and customer service. The warranty is amazing, the best I've ever come across. Great price, easy process. Highly recommended!! Thank you for a wonderful experience!!

Reply from Riverview Cars Ltd on 08/10/19

Thank you Malcom, we are delighted you are happy

By laurie S on 20 August 2019 | Purchase not verified

Thank you Riverview Cars Ltd, everything was done from 1st phone call through to purchase with no hassle or stress, the best way to buy a car. Kirsty is a real diamond, nothing is to much trouble. Will be going back there for my next vehicle, no problem.

Reply from Riverview Cars Ltd on 16/09/19

Laurie, that is lovely, thanks

By Paul C on 30 July 2019 | Purchase not verified

I purchased a vehicle from Riverview Cars 3 weeks ago and today had a problem with the battery ,contacted Kirsty and took car in and within 15 minutes new battery fitted no questions asked Great Customer service ,Kirsty is a very bubbly character which makes the the whole experience a pleasure Highly recommended

Reply from Riverview Cars Ltd on 16/09/19

Anytime Paul

By Liz B on 12 July 2019 | Purchase not verified

Went to view a Peugeot over a week age. The Ad on Autotrader stated it has 12 months MOT and a full service history, got up there and it turned out it had no MOT and not a full service history. On inspection of the car there was water in one of the front headlights. On checking with the DVlA it had advisories and we were informed that no car left their premises with advisories and it would be all sorted. We paid £100.00 deposit and left expecting them to carry out the work. On checking with the DVLA again the same advisories were still on there. I asked for the deposit back but as yet am still waiting for them to refund me. We were lied to and would not recommend buying anything from this company

Reply from Riverview Cars Ltd on 19/07/19

We are lost for words ar this review, the car in question, a ten year old Peugeot, had slight condensation in a fog light, the part was on order and had not arrived but was due to be replaced. The advisories on the MOT were, under tray fitted, wheel trims fitted and engine cover fitted, these are normal and do not require any action, they are just an observation which the MOT tester must make following the change in the MOT rules. As for the deposit, the refund was issues immediately but takes three working days to process. This review is very unfair and We have since sold the car to a very happy customer.

By Ernest T on 28 March 2019 | Purchase not verified

Excellent customer service and after sales support